Privacy Policy

Our contact details

Name: James McGrath

Address: Unit 7, Poltimore Barton, Exeter EX4 0AQ

Phone Number: 01392 832809

E-mail: info@procartransport.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, (for example, name, email address and contact details)
• Postcodes and locations

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide quotations
• To answer general queries relating to collections, deliveries and/or storage

We also receive personal information indirectly from the following:

• Dealerships and other external businesses that request collections, deliveries and/or storage on your behalf

We use the information that you have given us in order to respond to all queries and provide accurate quotations. Often it will assist in us determining access which dictates the type of vehicle we use.

We may share this information with other external businesses that we work with should we need assistance.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@procartransport.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored at Pro Car Transport Ltd, Unit 7 Poltimore Barton, Exeter EX4 0AQ.

We keep details such as name, address, contact phone number and email address for 2 years. We will then dispose your information if you have discontinued using our services for a period of 2 years or longer by shredding any paper documentation and deleting data from computer systems. This will include the following:

• Quotes,
• Emails
• Accounting data and invoices

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by email at info@procartransport.co.uk if you wish to make a request. Alternatively, you can call us on 01392 832809.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@procartransport.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk